Refund and Returns Policy

Overview

WoodeBee sells software licenses, not physical goods, so this Refunds and Returns page is written for that. The live page returned an error, so paste this into the WordPress editor.

Last updated: 6 October 2026

WoodeBee products are digital: plugin and theme licenses, and the updates and support that come with them. There is nothing to ship back. If a plan is not right for you, you can ask for a refund within 14 days of the first payment.

What you can refund

A first purchase of a Single, Agency, or Unlimited license qualifies when all of these are true:

• You email us within 14 days of the original order.
• The license is for your own site or client work, and you are the account holder.
• The product does not do what the product page says it does, or you have not been able to get it working with our help.

We refund the amount you paid for that order, in the same way you paid, once the license is deactivated. Renewal charges are not part of that first-purchase window.

Subscriptions

You can cancel a subscription from your account at any time. Cancellation stops the next renewal. It does not refund time you have already paid for, unless that charge is still inside the 14-day window above.

After you cancel, the license stays active until the end of the period you already paid for. It does not renew.

What we do not refund

Orders older than 14 days.

Renewal payments, unless the renewal was charged by mistake.

Custom design, development, or migration work that has already started.

Licenses that were resold, shared outside the plan, or used after a refund was requested.

Problems caused by a theme, plugin, host, or custom code that is not ours, when the product itself matches its description.

If a payment fails or is duplicated, write to us and we will correct it even after 14 days.

How to ask

Email hello@woodebee.com from the address on the order. Include:

• Your order number
• The product name
• The site URL where it is active
• A short note on what went wrong

We reply within two business days. Approved refunds are sent back to the original payment method and usually show up within 5–10 business days, depending on your bank.

When a refund is approved, we deactivate the license and remove access to updates and support for that purchase. Please uninstall the product from your sites.

This page is a plain-language policy for WoodeBee customers. It is not a substitute for legal advice.

Need help?

Contact us at hello@woodebee.com for questions related to refunds and returns.